Returns, withdrawal and refunds

You can return products purchased on if the product is defective and under warranty. On this page you will find useful information to be able to make your return.

You can return your product if:

  • the product is damaged during transport
  • the item is defective and still covered by warranty

To return the item follow these instructions:

  • Fill out the form below and send the request
  • Wait for our confirmation email with instructions to proceed with your return

To limit damage to the original packaging, we recommend, when possible, to put it in a second box; in all cases, the affixing of labels or adhesive tapes directly on the original product packaging should be avoided.