The offer and sale of products made on the website are governed by these General Conditions of Sale. For any other legal information, consult the sections: Privacy Policy. The Customer is required, before submitting their purchase order, to carefully read these general conditions of sale. The forwarding of the purchase order implies full knowledge and express acceptance of both the aforementioned general conditions of sale and what is indicated in the Order Form. Once the online purchase procedure has been completed, the Customer is required to print and keep these general conditions of sale and the related order form, which have already been viewed and accepted.

1. Object

1.1 These General Conditions of Sale have as their object the sale of products made online through an e-commerce service on the website

1.2 The products sold on the site can be purchased and delivered exclusively in Italy. Any orders for shipments to be made outside Italy will be automatically rejected during the order processing procedure.

2. Subjects

2.1 The products are sold directly by the company Cidiesse Coop.soc.rl with registered office in Italy, Viale Monza 338 - 20128 - Milan (MI) registration number in the Business Register of Minao Rea MI-1311914 - VAT number 09706170157 (d 'now forward Seller).

For any information request, you can contact the Cidiesse sales office:
- by email to the following address:
- by telephone at the following number: +39 02 7491127
- by post to the following address: Cidiesse Coop.soc.rl with registered office in Italy, Viale Monza 338 – 20128 – Milano (MI)

2.2 These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on and do not, however, regulate the supply of services or the sale of products by subjects other than the Seller who are present on through links, banners or other hypertext links. Before submitting orders and purchasing products and services from parties other than the Seller, we suggest checking their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller.

2.3 The products are sold to the Customer identified by the data entered when completing and sending the order form in electronic format with simultaneous acceptance of these General Conditions of Sale.

2.4 The product offers on the website are aimed at legal entity customers.

2.5 The Customer is prohibited from entering false and / or invented and / or fictional data in the online ordering procedure and in further communications. The Seller reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.

2.6 Furthermore, by accepting these Conditions of Sale, the Seller is exonerated from any liability deriving from the issuance of incorrect tax documents due to errors in the data provided by you at the time of placing the online order, since you are the customer yourself. is solely responsible for their correct insertion.

3. Selling through an electronic commerce service

3.1 By online sales contract we mean the distance contract concerning the sale of movable goods (hereinafter Products) stipulated between you, as a Customer, and Cidiesse Coop.soc.rl, as a Seller, in the context of an electronic commerce service organized by the Seller which, for this purpose, uses remote communication technology called the Internet.

3.2 To conclude the purchase contract for one or more Products, you will need to fill out the order form in electronic format (henceforth Order) and send it to the Seller via the Internet following the relevant instructions.

3.3 The Order contains:
- a reference to these General Conditions of Sale;
- information and images of each Product and its price;
- the means of payment that you can use;
- the methods of delivery of the Products purchased and the relative shipping and delivery costs;

3.4 Although Cidiesse Coop.soc.rl constantly adopts measures aimed at ensuring that the photographs shown on the Site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible. due to the technical characteristics and color resolution characteristics of the computer you are using. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of products shown on the Site if due to the aforementioned technical reasons, since these representations are merely illustrative.

3.5 Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale and the processing of personal data.

3.6 The contract is concluded when the Seller receives, through the Internet, the Order Form, after verifying the correctness of the data relating to your order.

3.7 The language available to conclude the contract with the Seller is Italian and the applicable law is Italian.

3.8 Once the contract is concluded, the Seller will process your Order for its fulfillment.

4. Order fulfillment.

4.1 By submitting the Order via the Internet, you unconditionally accept and undertake to observe these General Conditions of Sale in relations with the Seller.

4.2 Once the contract is concluded, the Seller will send you, by e-mail, an Order Confirmation, containing a summary of the information already contained in the Order described in paragraphs 3.3, 3.4 and 3.5.

4.3 Without prejudice to the possibility for the Seller, before sending the Order Confirmation, to request you via e-mail or on the telephone you indicated for further information with reference to the Order sent by you over the Internet.

4.4 The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not carried out your Order, specifying the reasons. In this case, the sum previously committed on the Customer's means of payment will be released. Furthermore, despite our best efforts, we cannot exclude that for a small part of the products on our site a different price from the actual one is indicated by mistake. In any case, we will check the correctness of product prices during the order verification process and subsequent shipment of the products. If, due to misunderstandings or other inconveniences, the price indicated on the site should be lower than the correct selling price of a product, we will contact you to check whether you still want to purchase the product at the correct price. Otherwise your order will not be accepted.

4.5 If the products presented on the website are no longer available or on sale after sending the Order, it will be the Seller's responsibility to notify you promptly and in any case within thirty (30) working days from the day following the one in which you have sent your order to the Seller, the possible unavailability of the Products ordered. In this case, the sum previously committed on the Customer's means of payment will be released.

4.6 The Seller undertakes to deliver the ordered products to the Customer no later than 15 days from the date of conclusion of the contract.

4.7 Each sale made by the Seller through the online sales service may concern one or more products.

4.8 Cidiesse Coop.soc.rl reserves the right to refuse orders from a customer with whom there is an ongoing dispute and / or dispute relating to a previous order. This applies equally to all cases in which Cidiesse Coop.soc.rl deems the customer unsuitable, including, by way of example, the case of previous violations of contract conditions for online purchases on the Site or for any other legitimate reason. , especially if the customer has been involved in any kind of fraudulent activity.

5. Sales prices

5.1 Unless otherwise indicated in writing, all Product prices and shipping and delivery costs indicated on the website and in the Order are to be considered VAT excluded and expressed in Euros. The validity of the prices indicated is always and only that indicated by the website at the time the Order is sent over the Internet. Product prices and shipping and delivery costs may vary without prior notice. Therefore, make sure of the final sale price before submitting the relevant Order.

5.2 All Products are shipped directly from Italy. The prices of the Products and shipping and delivery costs indicated on the website and in the Order, unless otherwise specified, are to be considered as not including any costs associated with customs duties and related taxes, which cannot be calculated in advance.

6. Methods of payment

To pay the price of the Products and the related shipping and delivery costs, you can follow one of the methods indicated in the order form of the website and which are summarized below.

6.1 Paypal
- 6.1.1 If you have a Paypal account, DFP International spa gives you the possibility to make payments directly using the e - mail and relative password with which you registered on

6.2 At no time during the purchase process Cidiesse Coop.soc.rl is able to know the information relating to your credit card (for example, the credit card number or the date of its expiry), transmitted via a secure connection by protocol encrypted directly to the site of the person managing the electronic payment (bank or Paypal).

No electronic archive of the Seller will keep such data.

6.3 In no case can the Seller therefore be held responsible for any fraudulent and improper use of credit and prepaid cards by third parties, all being managed by third parties to the Seller and authorized to it.

7. Shipping and delivery of products

7.1 Each shipment contains:
- the products ordered;
- the relative transport document / accompanying invoice;
- any accompanying documentation;
- any information and marketing material;

7.2 The delivery of the Products purchased through the Seller's website can take place in different ways.

7.3 Customer home delivery
- 7.3.1 The purchased products will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order.
- 7.3.2 Upon receipt of the goods at your home, we ask you to check the integrity of the packages at the time of delivery by the courier. In case of anomalies you will have to have the courier detect and note exactly the same and reject the delivery. Otherwise, the possibility of asserting your rights in this regard will expire.

8. Guarantee of non-conforming products

The Seller guarantees the Supply to the extent required by current legislation. Upon expiry of the warranty, coverage also expires for devices that, for whatever reason, have not been used. In the event of faults / defects, insofar as these do not arise from assembly errors by the Customer or third parties, incorrect use of materials, little or no maintenance, normal wear and tear, inexperience or negligence on the part of the buyer, transport, improper storage of materials, failure to take measures to reduce any malfunction, overload beyond the contractual limits, unauthorized intervention, action or tampering by the Customer or force majeure, the Seller will provide, for the entire period of validity of the guarantee, to repair or replace, free of charge, any defective component of the Supply at its headquarters. The Seller will not carry out any activity (including repair or replacement) outside its headquarters. The repair or replacement will take place only if the Customer has complied with all his obligations up to that moment. The Customer may in no case interrupt its contractual services during the process of requesting an intervention under warranty. The repair / replacement times of the defective Supply will be agreed between the Seller and the Customer. The shipment of any component deemed defective by the Customer to the Seller's headquarters and subsequently from the Seller's headquarters to the Customer will take place at the risk and under the responsibility of the Customer, who will be required to provide adequate insurance coverage. The repaired or replaced Supply will be shipped at the Customer's expense and risk. Any disputes concerning a shipment will have no effect on the rest of the Supply. The Products replaced by the Seller will become the Seller's property. The warranty lasts 12 months starting from the delivery of the Supply, even if the Supply has not been put into operation. Any complaint concerning the non-compliance of the Supply, machinery, systems or components with the technical specifications or contractual documentation must be sent in writing within a maximum peremptory term of 8 days following delivery, after which the right to forwarding of the complaint itself. In case of latent defects, the aforementioned terms run from the moment of discovery of the defect. Upon expiry of the warranty period, the right of complaint also lapses for latent defects. In the event of a timely and justified complaint, the Seller's obligation is exclusively to replace the goods deemed non-compliant, thereby excluding any right of the Customer to request termination of the Contract and / or compensation for damages. With reference to the provision on spare parts, the Seller reserves the right to supply material from the original supplier or from an equivalent supplier.

9. Limitation of Liability

Without prejudice to the mandatory limits of the law, the liability of the Seller towards the Customer for direct contractual damages, of any other nature and for any other existing form of compensation and / or by way of compensation provided for by law and / or by these Conditions and / or the Contract, may in no case exceed an overall amount equal to 100% of the Price. Without prejudice to the mandatory limits of the law, Cidiesse will not be required to compensate the Customer for the loss of profit and / or any indirect damage and / or mediated. In particular, by way of non-exhaustive example, Cidiesse will not be called upon to compensate for damages related to loss of turnover, loss of profit, loss of contract, damages resulting from the lack of functionality of the work carried out. In any case, Cidiesse will not indemnify the Customer for any damage, for whatever reason, that the Customer is required to compensate to third parties. In the event of a conflict of interpretation, the provisions contained in this article shall be deemed to prevail over any other provision to the contrary contained in the Conditions and / or in the Contract.

10. Knowledge of the prescription - technical documentation

The Customer acknowledges that he is aware of the safety rules relating to the use of the Products. Except for particular different prescriptions to be agreed in writing, the machines, equipment and materials correspond to the CEI (Italian Electrotechnical Committee), to the IEC and / or to the specific technical standards of the sector and / or to the current EU Directives. The weights, dimensions and illustrations of the Products, which are intended as indicated for information, correspond essentially to the technical characteristics indicated in the Seller's documentation; in the case of Supply whose Price is agreed with explicit reference to the weight, the usage tolerances apply. The Seller reserves the right to make any non-substantial changes to its Products or Systems that it deems convenient at any time, however informing the Customer if they affect the installation. If the Customer proposes technical changes to the provisions of the Seller in his Offer or in the drawings presented, in order for the same to become mandatory, there must be full written agreement between the Parties both on the changes that such changes may cause on the Prices, and on the delivery period previously established. The presentation of proposed amendments does not suspend the effectiveness of the contractual clauses.

11. Contacts

For any information request, the commercial team of Cidiesse Coop.soc.rl is at your disposal and can be contacted at the following email or at the following address: Cidiesse Coop.soc.rl - Viale Monza 338 - 20128 - Milan.

12. Customer communications

The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, attestations, information, reports and in any case any documentation on the operations performed, referring to the purchase of the Products, will be sent to the e-mail address indicated at at the time of registration, with the possibility of downloading the information on a durable medium in the manner and within the limits set by the Site.

13. Privacy

You can obtain information on how we process your personal data by accessing our Privacy Policy.

14. Applicable law, dispute resolution and competent court

14.1 These General Conditions of Sale are governed by Italian law and will be interpreted on the basis of it, and any disputes relating to and / or consequent to them must be resolved exclusively by the Italian judicial authority, as further specified below. In particular, any disputes must be resolved exclusively by the Court of Milan.

15. Modification and updating

The Seller may make changes or amendments to these General Conditions of Sale at any time. Therefore, the Customer will be required to accept only the General Conditions of Sale in force at the time of the relative purchase. The new General Conditions of Sale will be effective from the date of publication on the website and in relation to purchase orders submitted after that date.